Technical support

tehnical_support

Get answers to your questions directly from our engineers. Discuss and share experiences with DV Power experts.

IMPORTANT – Your equipment needs service or calibration?

Before you contact us, please prepare the following:

  • the serial number of your DV Power test set
  • information regarding test object and description of the failure
  • error messages reported
  • the installed version of DV-Win software on your PC
  • information about your PC: manufacturer, operating system(& language), security programs like firewalls and anti-virus software
  • contact details: name, company name, phone number, e-mail address.

Please, send us an e-mail including screenshots of the relevant status and error messages.

IMPORTANT: Please DO NOT ship your equipment before receiving instructions by our support team.
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