Support


support

The experienced customer support team guarantees continuous service for all DV Power products. We help you to operate your test device and software, support you during measurements and have answers to all your questions regarding special applications.

Has your test device been damaged? We will help you get back in service as soon as possible.

You can always reach a member of our DV Power support team by phone or email.

Phone (available from 8:30 until 16:30 CET)
Local support (Sweden): +46 8 731 78 23
International support: +46 70 0925 000

Email support@dv-power.com. All questions will be responded within 24 hours.

USA Support Phone: +1 800 599 8113 (available until 16:00 EDT)
Support Email: USAsupport@dv-power.com

Do you need help with the software or device?

Free of charge technical support will help you to operate the device and software.

The DV Power experience and result database helps your test result analysis.

Register/Login on Member’s area

Our latest manuals and application notes are useful tools for your electrical equipment testing. They are available for downloading here.

You will be up-to- date with the latest software version. New features in the software are free of charge.

Expand the technical knowledge with the published technical articles.

Does your test device need calibration?

Before you contact us, please prepare the following:

  • the serial number of your DV Power test set
  • contact details: name, company name, phone number, e-mail address

Does your test device need service?

Before you contact us, please prepare the following:

  • the serial number of your DV Power test set
  • information regarding test object and description of the failure
  • error messages reported
  • the installed version of DV-Win software on your PC
  • information about your PC: manufacturer, operating system(& language), security
       programs like firewalls and anti-virus software
  • contact details: name, company name, phone number, e-mail address

Do you have an issue with the DV Power software?

Before you contact us, please prepare the following:

  • the serial number of your DV Power test set
  • information regarding test object and description of the failure
  • error messages reported
  • the installed version of DV-Win software on your PC
  • information about your PC: manufacturer, operating system(& language), security
       programs like firewalls and anti-virus software
  • contact details: name, company name, phone number, e-mail address
  • screenshots of the relevant status and error messages

DV Power has a worldwide network of representatives providing local customer support for sales and after-sales enquiries. Please have a look at our Distributors page to identify your local contact.

Back To Top